All orders will be confirmed via e-mail directly after you place your order. The confirmation means that we have received your order in our system and have pre-authorized your credit card for the purchase. After we receive your order we will automatically reach out to our warehouses to confirm that the product(s) are in stock and available for immediate shipment. If your product by chance is on back order or unavailable we will void the pre-authorization and contact to you via e-mail. If your item(s) are available for immediate shipment (within 14 business days) we will process the charges and submit the order to the destination.
If your ordered product(s) are in stock, and we process final charges to your credit card, it will ship within fourteen business days from the date of your order. Once the product(s) have left our warehouse, we will send tracking information to the e-mail you provide. If you do not receive tracking information from us within fifteen business days of your order, feel free to follow up with us at email@example.com
Please carefully inspect the packaging and the contents of your delivery when they arrive, if you notice damage to your shipment, please make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee. If you order has shipped, it will be the responsibility of the buyer to return the product. Off Grid and Green will not be accountable for any shipping charges on returned items.
Off Grid and Green will accept returns on any order within 30 days of the original purchase so long as the product has not been used and can be returned in the original packaging.
All returned orders will be charged a 15% restocking fee. Upon receiving and inspecting the returned product, Off Grid and Green will issue a refund for the full amount minus restocking/administration fees to the credit card used for the purchase only.